Business Process Management
Business Process Management (BPM) is a holistic approach to aligning an organization’s business processes to the needs of the organization and its customers. It involves continuous improvement through optimizing processes and systems and enhancing human performance.
BPM systems often enable complex process automation and workflow, and BPM projects involve extensive and ongoing change that end users need to be guided and supported through. Gartner has recognized Guided Navigation as one of several ‘styles’ of BPM that work by acting to accelerate the adoption of best practices while reducing training times and on-the-floor support requirements for new staff.
GoodGree rates the business impact of Guided Navigation as ‘high’ and has recognized our solution as a sample product in this market segment. Guided Navigation doesn’t replace process automation and workflow – it augments it by addressing the human performance and change management requirements of a BPM project.